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Who we are
Taps Healthcare Limited is a company situated in Rotherham and with easy access to the building offers a wealth of personal and functional care and associated domestic services to meet the needs of dependent clients (“Service Users”); these may include older people, those with a disability and people who need assistance due to illness to continue living in their own homes and community. This will be achieved by promoting a standard of excellence, which embraces fundamental principles of good care practice that is witnessed and evaluated through the practice, conduct and control of quality care in the domestic environment.
Care is provided in partnership with service users, their carers and relatives, respecting their diverse needs, preferences and choices. It is standard practice for a member of our management team to visit each service user before commencing the service to be able to understand the individual situation and then provide the most suitable package accordingly.
Nature of services provided
At Taps Healthcare Limited we have trained staff who meet service users, prior to commencing service, to agree the care needs requirements of service users and assess each individual before service is offered including aspects such as when the service will begin and the times, frequency and duration of care to be provided.
The carers that Taps Healthcare Limited employs are trained in accordance with Skills for Care Common induction as well as bespoke training tailored to meet the meet the specific needs of their client group. Furthermore, they are supervised and supported to provide a quality service to a wide range of people who need care and support whilst living in their own homes, ensuring:
Service users feel that they are treated with respect and valued as a person, and their right to privacy is upheld
Service users are assisted to make their own decisions and control their own lives and are supported in maintaining their independence.
All service users are treated equally and are protected against any form of discrimination.
A Service user’s care plan is produced through consultation with each care user, their families and authorized persons and will include information about the clients care needs, wishes, preferences and personal goals.
Advocates
Clients have the right to access external agents who will act in their interests to help them solve problems, discuss concerns etc. The Registered Manager will be happy to provide information on local advocacy groups and other support networks.
Person centered care and support
Care staff will NOT undertake tasks that require the skills and expertise of clinical professionals. Such tasks include:
Toe and nail cutting
Ear syringing
Removing or replacing urinary catheters
Bladder washouts
Injections – involving assembling syringes, administering intravenously, controlled drugs
Filling of oxygen cylinders
Lifting from the floor unaided or baring the weight of a client
Tracheotomy care – changing tubes
Skin prick tests for diabetics
Any invasive procedures
Taps Healthcare Limited does not provide nursing care services, however we will refer service users to the local Community Nursing service when required.
Quality Assurance
Taps Healthcare Limited is committed to ensuring that services continue to meet the user’s needs.
Our Quality Assurance starts with the recruitment of the best carers possible and continues with systematic and ongoing monitoring of their performance. Delivering a consistent high quality service is our priority.
This is achieved through the implementation of a three stage action plan, which will mean obtaining care users feedback at three levels, beginning with the completion of a satisfaction survey, telephone satisfaction survey and face to face interviews with service users or their representative, guaranteeing an in-depth strategy of obtaining care users views and opinions. All service users at the first stage will be asked to complete a user satisfaction survey. Regular audits of minor issues arising in daily care provision and of compliments and complaints received by the company. We also meet regularly with staff to ensure that their views are sought.
The service will be audited and evaluated against the National Minimum Standards, and against our service outcomes.
Taps Healthcare Limited
46 Oldfield road
Rotherham, United Kingdom
Cell : 0753947922
Tel : 07477709640
Email : info@tapshealthcare.co.uk
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